Shipping && Returns
PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER.
All sales are final once items are shipped! Please let us know within 3 days of ordering if you would like to change anything about your order!
Damaged goods can be replaced, at our cost, or may be returned within 2 weeks of receiving the items. Please email us at firstname.lastname@example.org with your name, order number, and picture attachments of the damaged goods. Please note that shipping costs for returns fall on the customer. You will be fully refunded for the damaged items once we have received them.
USA shipments take between 7-14 days. Please note: A tracking number will be provided for USPS First Class Mail orders, but once the package has left our hands, it is the post office’s responsibility and we cannot guarantee its location.
If goods are lost, we will do our best to send replacements, although we ask that the customer pay for the additional shipping costs. Please give at least 14 days after shipping before contacting about lost purchases if you are in the USA.
International shipments may take between 2-6 weeks. Please note: Tracking is unfortunately limited with international orders. Even if a tracking number is provided, once the package has left our hands, we cannot guarantee its location.
While costs of the custom form are factored into international shipping prices, please note that cerysmii art is not responsible for any additional taxes/custom costs past that initial form. It is the customer’s responsibility to pay any of these additional costs as these policies vary from country to country.
If goods are lost, we will do our best to send replacements, although we ask that the customer pay for the additional shipping costs. Please give at least 45 days before contacting about lost items, as international shipping times vary greatly.